Summary of our Privacy Policy

This is a summary of our policy on privacy with effect from 1st Jan 2021. It covers each Agenter website that links here and all the Services contained on those sites. The detailed policy follows a similar structure as this summary and constitutes the actual legal document.

Our privacy commitment: Agenter Books has never sold your data to someone else for advertising or made money by showing you other people's ads, and we never will. This has been our methodology, and we stay focused on it. This approach mentions to you what data we do gather from you, what we do with it, who can access it, and what you can do about it.

Part I – Information Agenter collects and controls

We just gather the data that we really need. Some of that is data that you effectively offer us when you sign up for an account, register for an occasion, request client service, or purchase something from us. We store your name and contact data, yet we don't store credit card numbers (except with your permission and in one of our secured payment gateways).
When you visit one of our sites or utilize our software, we automatically log some fundamental data like how you got to the site, where you navigated inside it, and what highlights and settings you use. We utilize this data to improve our sites and services and to drive new development’s.
ometimes we get data indirectly. If you ask about our services through one of our referral programs or redistributing/selling partners, or sign in to one of our service through an authentication service provider like LinkedIn or Google, they'll give your contact data to us. We'll utilize that data to finish the solicitation that you made. If you engage with our brand via Online media (for example, loving, commenting, retweeting, referencing, or following us), we'll obtain access to your interactions and profile data. We'll still have that data even if you later eliminate it from the online media website.


What we do with your information

We utilize your data to provide the services you've requested, make and keep up your accounts, and watch out for unauthorized activity on your accounts. We additionally use it to speak with you about the items you're right now utilizing, your client assistance demands, new items you may like, chances for you to give us feedback, and strategy updates. We examine the data we gather to understand client needs and to improve our sites and services.
We're needed to have a legal basis for gathering and handling your data. In most cases, we either have your assent or need the data to provide the service you've mentioned from us. If that's not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests
You can decline certain kinds of data use either by not providing the data in the first place or by opting out later. You can likewise disable cookies to prevent your browser from giving us data, but if you do so, certain site highlights may not work properly. We totally incapacitate third-party cookies from all Agenter Books sites and services.
We limit admittance to your own data to our workers and contractors who have a legitimate need to utilize it. In case if we share your data with different parties (like developers, service providers, domain registrars, and reselling partners), they should have appropriate security measures and a substantial purpose behind utilizing your data, regularly to serve you.
The European Economic Area (EEA) gives certain rights to information subjects (including access, correction, deletion, limitation of handling, information portability, and the right to object and to complain). Agenter Books attempts to give you similar rights regardless of where you decide to live. We save your own data however long it is needed for the reasons expressed in this Privacy Policy. At the point when we presently don't have a legitimate need to deal with your data, we will erase, anonymize, or separate your data, whichever is appropriate.


Part II – Information that Agenter processes on your behalf

If you handle others' information utilizing Agenter Books apps, such as, data about your clients or employees, you are entrusting that information to us for processing. If you utilize an Agenter Books app and give the app admittance to your contacts and photograph library, you are entrusting information to us. The information you depend on us for processing is called service information.
You own your service information. We protect it, limit access to it, and process it by your guidelines. You may get to it, share it through third-party integrations, and request that we export or erase it.
We hold the information in your account as long as you decide to utilize Agenter Books Services. After you end your account, your information will be naturally erased from our active database within 6 months and from our backups inside 3 months after that.
If you are in the European Economic Area and you believe that somebody has entrusted your data to us for processing (for example, your boss or an organization whose services you use), you can demand certain actions from us with respect to your information. To practice those information rights, if it's not too much trouble contact the individual or organization that endowed the information to us and we will work with them on your solicitation.


Part III – General

There are a few constraints to the privacy we can guarantee you. We will uncover individual data if it's necessary to consent to a lawful obligation, prevent fraud, enforce an agreement, or ensure our clients' security. We don't as of now honor Do Not Track signals from web programs; when a widespread norm for processing them arises, we will follow it.
Third-party sites and other online media widgets have their own different security policies. Continuously check the significant security strategy before sharing individual data to third parties.
You can always reach us to: pose inquiries about our protection practices, demand a GDPR-compliant Data Processing Addendum, alert us if you believe we have gathered individual information from a minor, or ask to have your own data eliminated from our blogs or forums. You can likewise check our Security Policy and Privacy Policy.
We will reach you to inform you as to whether we roll out any significant improvements to our security strategy, or in the highly unlikely event that we ever decide to sell our business.


Privacy Policy

This Privacy Policy statement is made by the Agenter consisting of all the entities listed here (collectively, "Agenter", "we", "us" or "our") and is effective as of (1st January 2021). It applies to all our divisions.


Agenter Books Privacy Commitment

Agenter Books has worried over client and client protection, well before it got fashionable, socially sensitive, or lawfully authoritative to take such a position. We request just minimal measure of data vital, gathering just what we accept is basic for doing business, or for the particular transaction at hand. We let clients know the data we have on them and permit them to opt out of specific engagements. Yet, by a long shot, our greatest commitment is that we don't earn anything from advertising revenue—never have, never will—even from the free versions of our items. This implies we keep away from the crucial irreconcilable situation between gathering client data and energizing advertising revenue and the unavoidable compromises in client privacy that it brings.
The objective of this policy is to make unequivocal the data we gather on our clients and users, how we will utilize it, and how we won't. This policy is unfortunately longer than we would like, yet we should unambiguously address all the important cases. We will attempt to keep the language simple and direct as much as possible.


Scope of this Privacy Policy

This Privacy Policy applies to all Agenter sites that connect to it. It likewise applies to the products and services gave by Agenter through its sites, our mobile applications, and applications posted by Agenter on Agenter online marketplace and in other third-party online marketplaces. This Privacy Policy doesn't make a difference to any of our sites, products or services that have a different privacy policy.


This Privacy Policy is partitioned into three sections:

Part I – Information Agenter gathers and controls

This part manages how Agenter gathers and uses data about site guests, potential customers, users of Agenter products and services, and other people who contact Agenter through forms or email addresses to distribute on or connected to our sites.

Part II – Information that Agenter processes on your behalf

This part manages how Agenter handles information that you entrust to Agenter when you utilize our product and services, or when you share any personal or confidential information with us while requesting client support.

Part III – General

This part deals with topics that are relevant to both Parts I and II, and other general subjects, such as, Agenter security commitments and how we will inform you when we change this Privacy Policy.


Part I – Information Agenter collects and controls


What information Agenter collects

We collect data about you only if we need the data for some legitimate purpose. Agenter will have data about you only if (a) you have provided the data yourself, (b) Agenter Books has naturally gathered the data, or (c) Agenter Books has obtained the data from a third party. Below we describe the various scenarios that fall under each of those three categories and the data gathered in each one.

Information that you provide us

Account signup: When you sign up for an account to get one or more of our services, we request for data like your name, contact number, email address, company name and country to finish the account signup process. You'll also be needed to pick a unique username and a password for getting the created account. You may also provide us with more data such as your photograph, time region and language, but we don’t need that data to sign up for an account. After signing up, you will have the choice of picking a security question and a response to the security question — if you give these, they will be utilized only while resetting your password.

Event registrations and other form submissions: We store your data when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or some other mailing list, (iii) submit a form in order to download any item, whitepaper, or different materials, (iv) participate in contests or react to surveys, or (v) submit a form to demand client support or to contact Agenter for any other reason.

Payment processing: When you purchase something from us, we request you to give your name, contact data, and credit card data or other payment account data. When you submit your card data, we store the name and address of the cardholder, the expiry date, and the last four digits of the credit card number. We don't store the real credit card number. For easy handling of future payments, if you have given us your confirmation, we may store your credit card data or other payment data in an encrypted format in the highly secured servers of our Payment Gateway Service Providers.

Testimonials: When you approve us to post testimonials about our product and services on sites, we may add your name and other personal data in the testimonial. You will be given a chance to review and confirm the testimonial before we post it. If you wish to update or erase your testimonial, you can reach us at info@agenter.com.

Communications with Agenter Books: We may record, analyse and utilize your communications with us, including email, phone, and chat conversations with our sales and client service experts, for improving our communications with you and other clients.

Information that we collect automatically

Information from browsers, devices and servers: When you visit our sites, we gather data that web browsers, mobile devices, and servers make available, such as the internet protocol address, browser type, language inclination, time region, referring URL, date and time of access, operating system, mobile device creator and mobile network data. We add these in our log files to understand more about visitors to our sites.

Information from first party cookies and tracking technologies: We utilize temporary and permanent cookies to recognize users of our services and to enhance user experience. We embed unique identifiers in our downloadable items to track the usage of the items. We also use cookies, beacons, tags, scripts, and other similar technologies to recognize visitors, track site route, gather demographic data about visitors and users, understand email campaign effectiveness, and for visitor and user engagement by tracking your activities on our sites. We only utilize first-party cookies and do not utilize third-party cookies or other third-party tracking technologies on our sites. You can study more about the cookies utilized on our sites here. We also utilize first-party Local Storage Objects (LSOs) such as HTML5 to store content data and preferences to provide certain features.

Information from application logs and mobile analytics: We gather data about your utilization of our products, services, and mobile applications from application logs and in-house usage analytics tools, and use it to understand how your business utilize and needs can improve our items. This data includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance information, storage utilized, user settings and configurations, and devices used to access and their locations.

Information that we collect from third parties

Signups using federated authentication service providers: You can sign in to Agenter Services utilizing supported federated verification service providers such as LinkedIn, Microsoft, and Google. These services will validate your identity and give you the choice to share certain individual data with us, such as your name and email address.

ii. Referrals: If someone has referred any of our products or services to you through any of our referral programs, that individual may have provided us your name, email address, and other individual data. You may reach us at info@agenter.com to request that we eliminate your data from our database. If you give us data about another person, or if another person gives us your data, we will only utilize that data for the specific reason for which it was provided to us.

Information from our reselling partners and service providers: If you contact any of our reselling partners, or otherwise express interest in any of our items or services to them, the reselling partner may pass your name, email address, company name, and other data to Agenter. If you register for or attend an event that is sponsored by Agenter, the event organizer may share your data with us. Agenter may also receive data about you from review sites if you comment on any review of our items and services, and from other third-party service providers that we engage for marketing our products and services.

Information from social media sites and other publicly available sources: When you interact or engage with us on online media sites such as Facebook, Twitter, Google+ and Instagram through posts, comments, questions, and other interactions, we may gather such publicly available data, including profile data, to allow us to connect with you, improve our items, or better understand user responses and issues. We must tell you that once gathered, this data may remain with us even if you remove it from the online media sites. Agenter may also add and update data about you, from other publicly available sources.


Purposes for using information

In addition to the purposes mentioned above, we may use your data for the following purposes:

  1. To make communicate with you (such as through email) about products that you have downloaded and services that you have signed up for, changes to this Privacy Policy, changes to the Terms & Conditions of Service, or important notices;
  2. To keep you posted on new products and services, upcoming events, offers, promotions, and other data that we think will be of interest to you;
  3. To query you to participate in surveys, or to solicit feedback on our items and services;
  4. To build and keep up your account, and to do all other things needed for providing our services, such as enabling collaboration, providing website and mail hosting, and backing up and restoring your information;
  5. To understand how user’s, use our items and services, to monitor and prevent problems, and to improve our items and services;
  6. To give client support, and to examine and improve our interactions with clients;
  7. To identify and prevent fraudulent transactions and other illegal activities, to report spam, and to save the rights and interests of Agenter, Agenter users, third parties, and the public;
  8. To update, expand and examine our records, recognize new clients, and provide items and services that may be of interest to you;
  9. To examine trends, administer our websites, and track visitor navigations on our sites to understand what visitors are searching for and to better help them;
  10. To monitor and polish up marketing campaigns and make recommendations relevant to the user.

Legal bases for collecting and using information

Legal processing bases applicable to Agenter: If you are a person from the European Economic Area (EEA), our legal basis for data assortment and use depends on the individual data concerned and the context in which we gather it. Most of our data assortment and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of Agenter or a third party that are not overridden by your information protection interests, or (iii) your consent. Sometimes, we may be legally needed to gather your data or may need your individual data to protect your vital interests or those of another person.

Withdrawal of consent: Where we rely on your assent as a legal basis, you have the right to withdraw your assent at any time, but this will not influence any processing that has already taken place.

Legitimate interests notice: Where we rely on legitimate interests as the legal basis and those legitimate interests are not defined above, we will clearly explain to you what those legitimate interests are at the time that we gather your data.


Your choice in information use

Opt out of non-essential electronic communications: You may opt-out of accepting newsletters and other non-essential messages by utilizing the ‘unsubscribe’ function included in all such messages. However, you will continue to get notices and essential transactional emails.

Disable cookies: You can disable browser cookies before visiting our sites. However, if you do so, you will be unable to use certain features of the sites properly.

Optional information: You can choose not to provide optional profile data such as your photo. You can also remove or change your optional profile data. You can always pick out not to fill in non-mandatory fields when you submit any form linked to our sites.

Who we share your information with

All Agenter group entities listed here have access to the data covered in Part I. We do not sell any individual data. We share your data only in the ways that are detailed in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.

Employees and independent contractors: Employees and independent contractors of all Agenter group entities have access to the data covered in Part I on a need-to-know basis. We require all employees and independent contractors of Agenter group entities to follow this Privacy Policy for individual data that we share with them.

Third-party service providers: We may need to share your individual data and aggregated or de-identified data with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers, and payment processors. These service providers are authorized to utilize your individual data only as necessary to provide these services to us.

Reselling partners: We may share your individual data with our approved reselling partners in your region, solely for the purpose of reaching you about items that you have downloaded or services that you have signed up for. We will give you a choice to opt-out of continuing to work with that partner.

Marketplace application developers: When you install or buy any application developed using Agenter APIs that is posted on Agenter online marketplace, your name and email address will be shared with the developer of the application, so they may engage with you directly as the giver of that application or service. Agenter does not control the use of your individual data by the developers, which will be based on their own privacy policies.

Other cases: Other scenarios in which we may share the same data covered under Parts I and II are described in Part III.


Your rights with respect to information we hold about you as a controller

If you are in the European Economic Area (EEA), you have the following rights with respect to data that Agenter Books holds about you. Agenter Books undertakes to give you the same rights no matter where you choose to live.

Right to access: You have the right to access (and get a copy of, if needed) the categories of individual data that we hold about you, including the information's origin, purpose and period of processing, and the persons to whom the data is shared

Right to rectification: You have the right to update the data we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your data, you can instruct us to include supplemental data about you in our database.

Right to erasure: You have the right to demand that we remove your individual data in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally gathered.

Right to restriction of processing: You may also have the right to demand to restrict the use of your data in certain circumstances, such as when you have objected to our use of your information but we require to verify whether we have overriding legitimate grounds to utilize it. Right to data portability: You have the right to transfer your data to a third party in a structured, commonly utilized, and machine-readable format, in circumstances where the data is processed with your assent or by automated means.

Right to object:You have the right to object to the use of your data in certain circumstances, such as the utilization of your individual data for direct marketing.

Right to complain:ou have the right to complain to the appropriate supervisory authority if you have any grievance against the way we gather, utilize, or share your data. This right may not be available to you if there is no supervisory authority dealing with information protection in your country


Retention of information

We retain your individual data for as long as it is needed for the purposes stated in this Privacy Policy. Sometimes, we may retain your data for longer periods as permitted or needed by law, such as to maintain suppression lists, prevent abuse, if needed in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to obey with other legal obligations. When we no longer have a legitimate need to process your data, we will remove or anonymize your data from our active databases. We will also securely store the data and isolate it from further processing on backup discs until removal is possible.


Part II – Information that Agenter Books processes on your behalf

Information entrusted to Agenter and purpose

Right to access: You may entrust data that you or your organization (“you”) control, to Agenter in connection with use of our services or for requesting technical support for our items. This includes data regarding your clients and your employees (if you are a controller) or information that you hold and use on behalf of another individual for a specific purpose, such as a client to whom you provide services (if you are a processor). The information may either be stored on our servers when you utilize our services, or transferred or shared to us as part of a request for technical support or other services.

Information from mobile devices: When you elect to permit it, some of our mobile applications have access to the camera, call history, contact data, photo library, and other data stored on your mobile device. Our applications require such access to give their services. Similarly, when you elect to give access, location-based data is also gathered for purposes including, but not limited to, locating nearby contacts or setting location-based reminders. This data will be exclusively shared with our mapping providers and will be utilized only for mapping user locations. You may disable the mobile applications' approach to this data at any time by updating the settings on your mobile device. The information stored on your mobile device and their location data to which the mobile applications have access will be utilized in the context of the mobile application, and transferred to and associated with your account in the corresponding services (in which case the information will be stored on our servers) or items (in which case the information will last with you unless you share it with us). (All the data entrusted to Agenter is collectively termed “service data”)

Ownership and control of your service data

We perceive that you own your service information. We give you complete control of your service information by giving you the ability to (i) access your service information, (ii) share your service information through supported third-party integrations, and (iii) request export or removal of your service information.

How we use service data

We process your service information when you give us guidelines through the various modules of our services. For example, when you generate an invoice, data such as the name and address of your client will be used to generate the invoice; and when you utilize our campaign management service for email marketing, the email addresses of the individuals on your mailing list will be utilized for sending the emails.

Push notifications

If you have enabled notification on our desktop and mobile applications, we will send notifications through a push notification provider such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by switch off notifications in the application or device settings.


Who we share service data with

Agenter and third-party sub-processors:In order to provide services and technical support for our items, the contracting entity within the Agenter Books engages other group entities and third parties.

Employees and independent contractors: We may give access to your service information to our employees and individuals who are independent contractors of the Agenter entities involved in giving the services (collectively our “employees”) so that they can (i) identify, examine and resolve errors, (ii) manually confirm emails reported as spam to improve spam detection, or (iii) manually confirm scanned images that you submit to us to confirm the accuracy of optical character recognition. We ensure that access by our employees to your service information is restricted to specific persons, and is logged and audited. Our employees will also have access to information that you knowingly share with us for technical support or to import information into our items or services. We communicate our privacy and security instructions to our employees and strictly enforce privacy safeguards within the Agenter.

Collaborators and other users: Some of our items or services allow you to collaborate with other users or third parties. Initiating collaboration may enable other collaborators to view some or all of your profile data. For example, when you update a document that you have shared with other individuals for collaboration, your name and profile picture will be displayed next to your updates to allow your collaborators to know that you made those updates.

Third-party integrations you have enabled:Most of our items and services support integrations with third-party products and services. If you choose to enable any third-party integrations, you may be allowing the third party to access your service data and individual data about you. We encourage you to review the privacy practices of the third-party services and items before you enable integrations with them.

Other cases: Other scenarios in which we may share data that are common to data covered under Parts I and II are described in Part III.

Retention of information

We hold the information in your account as long as you choose to use Agenter Services. Once you terminate your Agenter user account, your information will eventually get removed from active database during the next clean-up that occurs once in 6 months. The data removed from active database will be deleted from backups after 3 months.

Data subject requests

If you are from the European Economic Area and you trust that we store, use or process your data on behalf of one of our clients, please contact the client if you would like to access, rectify, delete, restrict or object to processing, or export your personal information. We will extend our support to our consumer in responding to your request within a reasonable timeframe.


Part III – General

Children’s personal information

Our items and services are not directed to individuals under 16. Agenter does not knowingly gather individual data from children who are under 16 years of age. If we become aware that a child under 16 has provided us with individual data, we will take steps to remove such data. If you believe that a child under 16 years has provided individual data to us, please write to (Mail Id) with the details, and we will take the necessary steps to remove the data we hold about that child

How secure is your information

At Agenter, we take information security very seriously. That's why we have gotten certified for industry standards such as ISO27001:2013 and SOC 2 Type II. We have taken steps to implement appropriate administrative, technical & physical safeguards to block unauthorized access, use, modification, disclosure or destruction of the data you entrust to us. If you have any concerns regarding the security of your information, we encourage you to check our Security Policy or write to us at info@agenter.com with any questions.

Data Protection Officer

We have appointed a Data Protection Officer to oversee our management of your individual data in accordance with this Privacy Policy. If you have any queries or concerns about our privacy practices with respect to your individual data, you can reach out to our Data Protection Officer by sending an email to info@agenter.com.

Locations and international transfers

We share your individual data and service information within the Agenter. By accessing or using our items and services or otherwise providing individual data or service information to us, you consent to the processing, transfer, and storage of your individual data or Service Information within the India, GCC countries, the European Economic Area (EEA) and other countries where Agenter operates.

Data processing addendum

To enable you to be compliant with the information protection obligations under the General Data Protection Regulation, we are prepared to sign a Data Processing Addendum (DPA) that is based on Standard Contractual Clauses. You can demand a DPA from Agenter by completing this form. Once we receive your request, we'll forward the DPA to you for your signature

Do Not Track (DNT) requests

Some internet browsers have enabled 'Do Not Track' (DNT) features, which dispatch out a signal (called the DNT signal) to the websites that you visit indicating that you don't wish to be tracked. Currently, there is no standard that governs what websites can or should do when they get these signals. For now, we don't take action in response to these signals.

External links on our websites

Some pages of our websites may include links to websites that are not linked to this Privacy Policy. If you submit your individual data to any of these third-party sites, your individual data is governed by their privacy policies. As a safety measure, we recommend that you not share any individual data with these third parties unless you've checked their privacy policies and assured yourself of their privacy practices.

Blogs and forums

We offer publicly approachable blogs and forums on our websites. Please be aware that any data you give on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing individual data in our blogs and forums. Agenter Books is not responsible for personal data you elect to disclose publicly. Your posts and certain profile data may remain even after you terminate your account with Agenter. To request the removal of your data from our blogs and forums, you can contact us at info@agenter.com

Social media widgets

Our websites consist social media widgets such as Facebook "like" buttons and Twitter "tweet" buttons that let you share articles and other data. These widgets may gather data such as your IP address and the pages you navigate in the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies giving them.

Disclosures in compliance with legal obligations

We may be required by law to preserve or disclose your individual data and service information to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.

Enforcement of our rights

We may disclose individual data and service information to a third party if we believe that such disclosure is necessary for blocking fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our customers.

Enforcement of our rights

We may disclose individual data and service information to a third party if we believe that such disclosure is necessary for blocking fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our customers.

Business Transfers

We do not plan to sell our business. Nonetheless, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the obtaining entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your individual data and service information. We will also notify you about any choices you may have regarding your individual data and service information.

Compliance with this Privacy Policy

We make every effort, including constant reviews, to assure that individual data you provide is utilized in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your individual data is used, kindly write to us info@agenter.com We'll contact you, and if needed, coordinate with the appropriate regulatory authorities to effectively address your concerns.

Notification of changes

We may revise the Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. If we make significant differences to the Privacy Policy that affect your rights, you will be provided with at least 30 days' advance notice of the changes by email to your primary email address. If you think that the modified Privacy Policy affects your rights with respect to your use of our items or services, you may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the updated Privacy Policy. You will not get email notification of minor changes to the Privacy Policy. If you are concerned about how your individual data is used, you should check back at privacy policy periodically.